Opsgenie is Atlassian's alerting and on-call tool. Its sale ended on June 4, 2025, and it shuts down on April 5, 2027; Atlassian moves customers to Jira Service Management or Compass. It is built for existing Atlassian customers only; new sign-ups are closed. Pagerless is on-call for people who build apps, often with AI: it decides whether a problem should wake you, explains what broke in plain words, and gets the fix ready for one tap.
Status: End of sale June 4, 2025. End of support and shutdown April 5, 2027; data not migrated by then is deleted.
Side by side
| Feature | Pagerless | Opsgenie |
|---|---|---|
| Free plan | You + 1 backup, 3 apps, no card | Listed but closed to new customers: up to 5 users, 100 SMS for the account, no voice |
| Paid | Team planned: per alert sent, no per-seat price (not open yet) | Essentials: $9.45 per user per month billed annually (existing customers only) |
| Phone and SMS | Phone calls through your own Twilio at Twilio's price; no SMS | Essentials: 100 SMS or voice per user in the US and Canada, 25 elsewhere |
| Schedules and rotations | No: an escalation order (you, then your backup) | Yes |
What Pagerless does differently
- Decides how loud to be. Wake, tell or log for every problem; four floors (app silent, crash loop, 5xx burst, payments failing) always wake someone, and an unsure decision is never quieter than tell.
- Explains what broke. Every problem gets a plain-words diagnosis from the scrubbed samples and recent deploys.
- Gets the fix ready. Undo the update, restart or add capacity on 20+ hosts with one tap and Face ID.
- Sets up in one command.
npx pagerless connectfinds services, jobs and AWS alarms in your repo.
Choose Opsgenie if
- You are moving to Jira Service Management anyway and want alerting inside it.
- You still have time on a contract and need nothing new before April 2027.
Choose Pagerless if
- You need a replacement that isn't tied to Jira.
- You are a solo developer or small team that used Opsgenie's free plan.
- You want AI diagnosis and one-tap undo, not just routing.
Moving from Opsgenie to Pagerless
Step 1
Export your Opsgenie teams, escalations and integrations before April 5, 2027.
Step 2
Run
npx pagerless connectin each repo; CloudWatch alarms move by pointing their SNS topic at Pagerless.Step 3
Set the escalation order: you, then your backup.
Step 4
Run both for a week, then remove the Opsgenie integrations.
Questions
Is Pagerless a good Opsgenie alternative?
For one person or a small team that wants to be woken only when it matters, yes: it is free for you and a backup, calls through your own Twilio and offers one-tap undo. For large teams that need rotations and schedules, Opsgenie fits better today.
Does Pagerless have on-call schedules?
Not yet. Each app has an escalation order: you first, then your backup after 5 minutes without an answer.
How current is this comparison?
Every Opsgenie fact on this page comes from the sources below, checked on October 22, 2026. Prices change; check their page before deciding.