Set up
Your URL is in the Pagerless app under Other tools, with the key filled in:
https://events.pagerless.dev/v1/hooks/newrelic/<your ingest key>Open Alerts, Workflows, Webhook destination
In New Relic.
Add a Webhook destination with your Pagerless URL.
Keep the default payload template.
Notify it from a workflow.
What happens
| When | Pagerless |
|---|---|
| Fires | Issue state ACTIVATED or CREATED (legacy: open) |
| Clears | CLOSED |
| How loud | The issue priority |
| Proof it's you | The key in the URL. |
Choosing who gets woken
| Rule | Example |
|---|---|
| Name rules on the URL | ?wake=prod-*&log=*-staging (globs, case-insensitive) |
| The tool's own severity | critical, p1, sev1, fatal wake; error, warning tell; info, low log |
| A default on the URL | ?level=wake (or tell, log). Without one: tell. |
?service= and ?env= set the service and environment shown on the problem.