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Glossary

Acknowledgement

A responder's signal that they have seen an alert and are handling it, which stops further escalation.

In Pagerless

Tap I'm on it in the push, or press 1 during the call.

Escalation policy
The rules for who is alerted, in what order, and how long to wait before moving to the next person when nobody acknowledges.
Paging
Interrupting a person to demand attention now, usually by push notification, phone call or SMS, named after the pagers on-call engineers once carried.

Updated October 22, 2026.

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